I have to say that I have been very pleased each of the 4 times that I have had my car serviced by the team at Masters. They like all technicians need clear instructions what to do or not to do, and they have been crack diagnosticians when something has been wrong. They have been very communicative, professional, courteous and just plain nice. Some one would need to be a serious jerk not to get along with anyone in the front office. Even scheduling has been pretty straight forward. They specialize in BMW, AUDI, VW, MB and Porsche, if you have one of those, you can trust these guys to be as quick, and reasonable as you'll find. Bring them something Asian or American and they will fix it, but it will cost more and take longer than a specialist I'd bet, but they won't cut corners.