Mill Valley Auto Repair

I recently moved to the area and was looking for a garage to service my Audi. The reviews on yelp for Masters were great and understandably so. Keith called to coordinate the appointment and even offered to drive me back home once I dropped of my car for the day. He then worked hard to get my car done by 2pm so I could pick up my daughter from school. These guys have my highest recommendation.

Solid shop. With several cars to look after I stay in touch with Keith & Pat steadily. The time they give me is surprising and appreciated. The reason I continue to do business with Masters is the excellent, thorough work by the mechanics, and the personal attention including Keith’s fascinating tutorials. I see their other customers get the same kind concern. It’s a place that wins on details and service. I think they push themselves hard

5 stars

Absolutely great service by friendly and knowledgable people. I've always taken the car to the dealer for service but that is no longer necessary. The were quick, the price was reasonable and they found the least expensive solution to the problem. I highly recommend Masters and will use them again for problems and routine service from now on.

Informative, responsive and car is back in shape.

They were very helpful and the workers were very friendly. Fixed my car very quick.

great service,super nice people

Timely and high quality service, I appreciate their expertise.

Keith was a great resource in figuring out a major problem with my car. He was diligent and very fair in dealing with a difficult situation.

Regarding Masters European Auto: After recent poor experiences at my Audi dealer locally, I hesitantly took friends/family recommendation to Masters. I only wish now I had avoided the dealership years ago. Not only was the service prompt, professional and considerate but also communicative and collaborative. Specifically, after discussing the most appropriate and cost efficient options with me, Masters coordinated within hours (minutes more likely!) with my preferred local tire dealer. Therefore, my entire 'package' was completed seemlessly and efficiently. Importantly also for busy professionals, Keith at Masters asked whether text, e-mail or phone would be the best means to discuss issues (in fact he was adept at picking the perfect manner in combination of the listed methods). Finally, even the e-mails I sent from the canned web general inbox were answered immediately - an experience I am not sure i have had in any service context. I only wish Masters was also a general contractor, phone company, health care operator - or could teach those type companies how customer service and good work is done!