Masters is far and away the best repair shop I've ever taken a car to (and I've a lot of cars!). They offer the type of customer service we all wish existed everywhere. They are friendly, proactive, highly skilled and efficient. The owners routinely interact with customers, and I've even been able to communicate directly with the mechanics working on the car. The service advisor, who is your first point of contact, is absolutely wonderful. He understands immediately what is needed, has a calm and efficient manner that puts you at ease, and follows through with everything he offers, such as callbacks, updates, and service times. I discovered this shop when I was in the midst of numerous ongoing issues with my elderly Audi Q5, and the time and effort the Masters team put into diagnosing the root problem and resolving it truly impressed me. I was not charged for many of those hours. If only this level of service were the standard in every industry! You truly feel as if you matter to them as a person, as well as a car owner, and they are experts at walking people through the stress and uncertainty that car issues can create. I cannot recommend this shop highly enough.